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Vacancies


Our ultimate achievement is the complete satisfaction of our customers. To ensure that these standards are maintained, we are looking for dedicated individuals to join our growing team.

salescons
Sales Consultant – Whirlpool Centre

This role calls for an energetic and motivated individual with excellent listening and communication skills to fill the post of Sales consultant. As a sales consultant, you will be the face of our brand and will engage our clients to identify and meet their requirements throughout the sales process.

The chosen candidate will be responsible for:

• Welcoming and showing interest in clients and their needs
• Assisting and selling premium products to clients, making good use of their acquired knowledge whilst delivering excellent customer service
• Emphasizing product features based on analysis of customers’ needs and on technical knowledge of product capabilities and limitations
• Issuing quotations
• Giving advice on appliances and required maintenance
• Developing, building, and managing client databases
• Following up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns

The ideal candidate must be fluent in written and spoken English and Maltese, be computer literate (preferably with an ECDL certificate), have a clean police conduct and must have a passion for sales and for delivering excellent customer service. Preference will be given to applicants with experience in a similar role.

An attractive remuneration package will be offered to the right candidate.

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

b2b
B2B Sales representative

We are seeking to recruit an organised and highly motivated individual to fill in the post of a Business-to-business Sales representative.

Roles and responsibilities include:

• Representing the company and its top brands with established re-sellers across Malta
• Developing new business leads relevant to the brands being represented
• Maintaining continuous communication with clients in keeping them informed of new products and developments

The chosen candidate must be:

• Highly proficient with knowledge of relevant brands, sales techniques and willingness to constantly acquire new knowledge
• Capable of building strong relationships with key individuals
• Able to work on their own initiative
• Fluent in written and spoken English and Maltese

Job requirements:

• Computer literacy, preferably with ECDL Certificate
• Clean police conduct
• Valid and clean driving licence

A company car, mobile phone and fuel allowance will be provided. Previous experience in sales will be considered an asset.

An attractive salary package will be offered to the right candidate.

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

tech
Appliance Technician & Advisor

We are looking for a technician to join our Customer Care department on a full-time basis. This is a potentially exciting opportunity for tech enthusiasts to work around the latest innovative appliances such as aspiration hobs and smart ovens.

Roles and responsibilities may include:

• Inspecting, testing, repairing and assembling appliances
• Assessing customer requirements and identifying how to resolve issues in the shortest time period
• Communicating well with clients regarding the nature of repair and instructing them how to avoid such situations in the future
• Ordering the necessary parts for repairs
• Record keeping and inventory control

The chosen candidate must possess a technical licence A/B or equivalent, clean driving license and police conduct, have a minimum of 2 years experience in a similar post, be computer literate, works on own initiative and has good customer service skills.

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

Customer Support
Customer Support Agent

We are looking for a Customer Support Agent to join our Customer Care department on a full-time basis. The main responsibilities within this position include handling customer queries related to servicing of products, setting appointments, assisting clients with their use of appliances, being able to rectify minor technical problems and upselling after-sales products.

The chosen candidate must be fluent in written and spoken English and Maltese, have an MQF Level 5 certification in Business Administration, Customer Care or a related field, be computer literate (preferably with an ECDL certificate) and must have a clean police conduct.

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

planning
Customer Care Administrator

We are looking for a Customer Care Logistics Administrator to join our team on a full-time basis. This role calls for an organised individual with excellent planning skills who will be responsible for coordinating the technicians’ route. Roles and responsibilities include giving feedback to technicians on queries, updating and following up on repair jobs, ordering the necessary parts on time and invoicing clients for services rendered.

The chosen candidate must have an MQF Level 5 certification in Business Administration, Customer Care or a related field, be computer literate (preferably with an ECDL certification), be fluent in written and spoken English and Maltese and must have a clean police conduct.

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

accounts
Accounts Executive

We are looking for an Accounts Executive to join our team on a full-time basis. The ideal candidate will be responsible for handling, preparing, managing and analysing all accounting data in order to provide quantitative information on the performance and financial position of the company. The chosen candidate will be required to:

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
• Update and maintain day to day accounting records
• Prepare month end management financial reports and management accounts
• Ensure compliance with accounting policies, procedures and internal controls
• Co-ordinate year end audits
• Verifying the accuracy of invoices and other accounting documents or records

Key Skills for this role

• Strong attention to detail and confidentiality
• Strong analytical, communication, and computer skills
• Ability to prioritise workload and work to deadlines
• Willing to act on own initiative

Preference will be given to applicants who are qualified or in the process of attaining a relevant qualification such as ACCA. Applicants must also have a clean police conduct and have a minimum of 1-year work experience in a finance or accounting department.

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

tel reception
Telephone receptionist

We are looking for a Telephone receptionist to join our team on a full-time basis. The main responsibilities within this position include:

• Taking calls and diverting them and assisting clients and/or directing them to the relevant department
• Assisting clients through online chat
• Selling products through telephone and online chat
• Preparing delivery reports for deliverymen
• General administrative duties

Key requirements:

• Excellent communication skills
• Fluency in written and spoken English and Maltese (minimum O-level standard)
• Must be friendly and motivated
• Ability to work on own initiative as well as part of a team
• Good organisation and planning skills
• Ability to meet deadlines

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

sales rep
Sales representative

We are looking for a Sales representative to join our team on a part-time basis. The main responsibilities within this position include:

• Assisting customers throughout their entire shopping experience
• Selling and demonstrating products
• Explaining features, warranties and any other information customers may require
• Operating company software in relation to cash sales
• Merchandising
• Pricing
• Restocking of merchandise at the showroom

Key requirements:

• A professional and smart appearance
• Ability to open, negotiate and close a sale
• Excellent communication skills with the ability to adapt to different situations and clients
• Excellent presentation and interpersonal skills
• Ability to work to deadlines and targets
• Excellent customer care skills

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

delivery
Delivery person

We are looking for a trustworthy and polite individual to fill the full-time post of a delivery person.

Responsibilities include:

• Loading and unloading of stock
• Delivering goods to clients
• Following delivery schedule
• Managing cash flow

Key requirements:

• Professional and smart appearance
• Driving Licence C/C1
• Good organisation and planning skills
• Fluency in English and Maltese
• Clean police conduct

Applicants are to send their CV together with a covering letter to info@crosscraft.com.mt

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