Vacancies

Sales Consultant

We are looking for an energetic and motivated individual to join our growing team as a Sales Consultant.

The ideal candidate must believe in providing exceptional service to our clients. Experience is not required. However, initiative and the willingness to learn are considered as main requirements for this position.

Main roles and responsibilities include:

Explaining, demonstrating and selling products
Communicating with clients via telephone and email
Delivering excellent customer service
Upkeeping of retail area

Key requirements:

Initiative and eagerness to learn
Fluency in written and spoken English and Maltese
Computer literacy, preferably with ECDL Certificate
A considerably high level of academic education will be considered an asset. However, training will be provided.

The chosen candidate will be required to work retail hours and would also need to be available for exhibitions, open weekends and other events. An excellent remuneration package will be offered to the right candidate.

Applicants are to send their CV together with a covering letter to hr@crosscraft.com.mt

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Wholesale Sales Representative

We are seeking to recruit an organized and highly motivated individual to fill in the post of Wholesale Sales Representative.

Roles and responsibilities include:

Representing the company and its top brands with established re-sellers across Malta
Developing new business leads relevant to the brands being represented
Maintaining continuous communication with clients in keeping them informed of new products and developments
Collection of outstanding monies
Dealing with customer enquires
Other related sales and administrative duties

The chosen candidate must:

Be highly proficient in terms of sales techniques and willing to constantly acquire new knowledge
Be capable of building strong relationships with key individuals
Be able to work on their own initiative
Be fluent in written and spoken English and Maltese
Results-driven and able to work to set targets
Customer-orientated
A team player

Job requirements:

Computer literacy, preferably with ECDL certificate
Clean police conduct
Valid and clean driving licence
A company car, mobile phone and fuel allowance will be provided. Previous experience in sales will be considered an asset.

An attractive salary package will be offered to the right candidate.

Applicants are to send their CV together with a covering letter to hr@crosscraft.com.mt

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Customer Care Representative

We are looking to recruit Customer Care Representatives to join our team on a full-time basis. At Crosscraft, our main priority is to ensure professional service standards, respond efficiently to customer enquiries, and maintain total customer satisfaction.

The chosen candidate would be responsible for day-to-day duties such as assisting clients with their queries in an efficient and accurate manner, as well as selling products and parts.

Responsibilities include:

Speaking with customers via email, live chat, on the phone
Identifying and assessing customer’s needs, making sure that they are satisfied
Keeping detailed records of customer interactions
Following the company’s communication procedures and policies
Assisting clients in providing accurate technical information and instruction of use
Following up on clients and maintaining customer relationships
Promoting products and consumables
Scheduling service appointments

Required skills:

The ability to prioritise and multitask, with excellent time management skills
Strong interpersonal skills including active listening
The capacity to remain calm under pressure
Being patient and attentive
Excellent organisational skills
Being a team player
Computer Literacy (preferably with an ECDL certificate)
Fluency in written and spoken English and Maltese

Experience or previous knowledge in the technical aspect of appliances will be considered as an asset. However, full training will be provided such that the candidate will reach the desired level of expertise. An excellent remuneration package will be offered to the right candidate.

Applicants are to send their CV together with a covering letter to hr@crosscraft.com.mt

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